Though the ‘Overall’ and ‘Composite’ scores on your patient experience surveys may look the same, they each represent something different.

Overall Score

The ‘Overall’ score reflects the patient’s rating of 1 to 5 on the individual ‘Overall’ survey question.

Composite Score

The composite score is the mean (average) of all the answers to all Likert-scale survey questions, excluding the Overall question. The composite score factors in each question area in order to reflect the patient’s entire experience with all of their interactions with a practice or clinician.

Though they may sound similar, Composite and Overall scores may vary if a patient scores the Overall question higher or lower than they score the questions that make up the composite score.

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